Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
Friendly staff
Convenient location
Damp rooms
Poor cleanliness
6.0/10
Guest rating
Rooms
5.0
Location
7.6
Service
7.6
Dining
7.7
Guest reviews
6.0/10
based on 10 reviews
7.4
7.4/10 based on 517 reviews
Susan
United Kingdom,
January
2025
6.4/10
I had a mixed experience at this hotel. The location is quite convenient with easy access to buses and local dining options, but the room was damp and uncomfortable. The service was exceptional, with friendly staff who helped with my needs, but the overall experience was let down by the room conditions. I probably wouldn't stay here again unless they improved the cleanliness and ventilation.
Rooms
5.0
The room we stayed in was smelly and damp, with a slimy feel to the walls, which was quite unpleasant.
Service
9.0
The staff were exceptionally cheerful and helpful, always ready to assist with any questions I had.
Location
8.0
The hotel is in a good spot, with frequent buses to Vivo and plenty of restaurants around, making it quite convenient.
Dining
Facilities
5.0
The hotel had minimal facilities, and the overall cleanliness was lacking.
Friendly staff
Damp rooms
John
United States,
December
2024
6.8/10
I had a decent stay here with some highlights and low points. The room was small yet convenient, and the staff were genuinely helpful. The hotel is surrounded by local dining options and is close to the bus station, making it easy to get around. However, the room's size and cleanliness were a letdown, especially with the bathroom situation causing some discomfort. Overall, it’s a budget option but not without its flaws.
Rooms
5.0
The room was quite small and not as clean as I expected, with some stains and an awkwardly designed bathroom that got soaked after a shower.
Service
8.0
The staff were very helpful and accommodating during my stay.
Location
9.0
The hotel is located near the bus station and surrounded by good local restaurants, making it convenient to explore the area.
Dining
7.0
There are plenty of dining options nearby that stay open late, perfect for late-night cravings.
Facilities
6.0
The amenities provided, such as the hot-water shower and electric kettle, were basic but functional.
Paul
United Kingdom,
November
2024
5.0/10
I had an unfortunate experience at this hotel. The location was decent, but the room was incredibly small and had a strong odor. The service was average, and while it was handy to have a 7-Eleven nearby, the overall stay was not worth the price. The room was poorly maintained, and I would not recommend staying here if you can avoid it.
Rooms
5.0
The room was incredibly small and had a strong odor, which made it difficult to enjoy my stay.
Service
5.0
The reception staff was somewhat helpful, but the overall service didn't compensate for the poor room quality.
Location
6.0
The location was decent, with a 7-Eleven next door and some restaurants within walking distance.
Dining
Facilities
5.0
Facilities were limited, and the cleanliness left much to be desired.
Jackson
United Kingdom,
November
2024
5.0/10
Rooms
Service
Location
Dining
Facilities
Irving
United States,
November
2024
7.4/10
I had a pleasant stay at this hotel, where I found the rooms to be quite small, but the price was very reasonable and the cleanliness was commendable. The staff were incredibly friendly and helpful, making my experience more enjoyable. However, the noise from the corridor and the street outside was a bit disturbing at times. Also, the walk to the nearest MRT station was longer than I expected, though there was a bus stop right in front of the hotel for added convenience.
Rooms
6.0
The room was very small, which may not be ideal for families, but it was clean.
Service
9.0
The staff were friendly and informative, offering great tips about the area.
Location
7.0
The hotel is located in a calm neighborhood, slightly far from the MRT station, but there is a bus stop nearby that makes it convenient.
Dining
Facilities
Jonathan
United Kingdom,
November
2024
6.0/10
I had a rather mixed experience at this hotel. On one hand, it was conveniently located near bus lines and some eateries, which made getting around easy. However, the room size was shockingly small, and the facilities were far from satisfactory. The service was decent, but the overall value didn't measure up considering the lack of comfort.
Rooms
5.0
The rooms were incredibly tiny, barely allowing space to move with luggage. Cleanliness was acceptable, but the cramped quarters made it hard to feel comfortable.
Service
7.0
The service was generally polite, but I had some mixed experiences with the staff's demeanor.
Location
8.0
The hotel is well-placed near public transport and a variety of local eateries, but the nearest MRT station is a bit of a hike.
Dining
8.0
There are some delicious food options nearby, particularly the chicken rice place across the street.
Facilities
5.0
Facilities are basic and not well-maintained; the bathroom had issues such as leaks.
Jerry
United States,
October
2024
6.2/10
The hotel offers a decent stay with a good number of nearby restaurants and convenient access to the bus station. However, the rooms are quite small and cleanliness could be improved as I encountered cockroaches. The service was pleasant but the additional charges for Wi-Fi were disappointing.
Rooms
5.0
The room was small with basic amenities like a TV and hot water, but it felt dated and cleanliness was a real issue due to the presence of cockroaches.
Service
7.0
The staff were friendly and approachable, always ready to help, but the overall cleanliness should be improved.
Location
9.0
The hotel is conveniently located just a 5-minute walk from the bus boarding deck and surrounded by numerous eateries, making it easy to find food and transport.
Dining
Facilities
5.0
Facilities were basic, and internet access had an additional charge which was not ideal for a traveler.
Pete
United States,
August
2024
7.6/10
I had a decent stay for two nights. The room was small but convenient, equipped with essentials like a hair dryer, hot shower, and drinks. The staff were really helpful and the location was great, close to the bus station and local eateries. However, the overall experience was marred by the hotel's reputation and some cleanliness issues.
Rooms
6.0
The room was small but had necessary amenities. It wasn't the cleanest, with some lingering odors.
Service
9.0
The hotel staff were very helpful and accommodating, which was one of the highlights.
Location
8.0
The hotel is conveniently located near the bus station and plenty of late-night dining options.
Dining
Facilities
Helpful staff
Room cleanliness
Riley
United Kingdom,
August
2024
6.2/10
The hotel is quite centrally located, making it convenient for bus travel to major sightseeing spots. However, the rooms are very small and can feel cramped, especially for two people. The cleanliness is up to par, and the staff is generally helpful, though Wi-Fi charges are a downside. Overall, it offers decent value considering the location and service quality.
Rooms
5.0
The rooms are unexpectedly tiny, with minimal space for bags, making it challenging for two guests. They remain clean but are not ideal for comfort.
Service
Location
7.0
Situated next to a bus stop, the hotel allows for easy access to attractions like Orchard Road and Chinatown. The nearest MRT station is a bit further away.
Dining
8.0
There are delicious food options nearby, including a highly recommended chicken rice stall and local markets for more variety.
Facilities
6.0
Amenities like a 7-Eleven next door add convenience, but expect basic facilities without extras.
Charlie
United States,
July
2024
5.4/10
Honestly, my stay at this hotel was a nightmare. While the front desk staff were pleasant, the room conditions were unacceptable. The location is decent, with plenty of local options near by, but the overall environment and cleanliness left much to be desired.
Rooms
5.0
The room was extremely small and felt cramped, with a strong odor in the common areas and stains in the bathroom.
Service
7.0
The front desk staff were accommodating and friendly, which was a small comfort amidst the issues.
Location
6.0
The hotel is in a location that's somewhat convenient, with a 15-minute walk to Novena's MRT line.
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